DS workers meet with all kinds of people in their job. Every single employee needs their help time to time and therefor, they have to communicate with people having different intelligence, character, opinions, mood, etc.
These people are often angry or upset, simply because their computer is not working and they can not continue doing their job. It’s natural. Some may even have blame the desktop support for their own problem. It can initiate a conflict and a good applicant for this job should be prepared for such situations.
Behavioral question, again…
You should speak about a conflict you had in the past. Try to give them a detailed description of the situation and explain what you did to solve the conflict. After all, you should say that you try to avoid conflicts in job, being friendly, attentive and empathic.
If it is your first job application, you can talk about a conflict you had with someone in school. After all, conflict is a conflict and your attitude matters for the interviewers, not the exact description of the situation.
I try my best to be empathic and understand the needs and feelings of other people, in order to avoid conflicts on the workplace. However, sometimes it is not possible. In my last job, I was unable to solve a critical network error and the entire office was without connection for more than two hours. They blamed me for the situation. What I did was that I strongly apologized, and explained them the problem in a simple language. Then I contacted a specialized network engineer and we solved a problem with together. I think it worked pretty well.
One of my former colleagues did not like me. She was arguing with me all the time, for no reason. I was sad about it, because I had no problem with her and did not want to have conflicts with my colleagues. I invited her for a lunch and apologized for my behavior, although I did not notice anything I should apologize for. However, our relationship got better ever since. I believe that it is better to humiliate yourself, as sometimes it is the only way to solve a conflict.
- Describe a situation when you were unable to solve a problem on your own.
- Describe a time when you went above and beyond of what was expected of you.