Many people are afraid of this question. We are afraid to look into the mirror, we are afraid to admit our weaknesses. However, this question is not as difficult as it seems.
Clever job applicants will simply pick a strength that is relevant for the job. Responsibility, analytical thinking, problem solving ability, attention to detail, strong computer skills, etc are a great choice for your desktop support interview.
Then you should choose a weakness that is not central for the job. Being impatient, jovial, struggling with management skills, etc.
Great desktop support technician does not have to excel in management or leadership. It is just not important for their job.
Elaborate on your answer
Tell us that you strive to improve. Tell us that you read literature, attend evening classes, or do anything else to improve on your weaknesses. You should try to convince us that you are a responsible employee, and try to learn something new every day.
Sometimes I want to do everything on my own, and I do not seek help of another person. It often backfires, becasue I can’t eventually solve the problem. But I try to learn to be more humble, and to evaluate the problems before deciding to solve them on my own. On the other hand I have great skills with computers, and can explain difficult things in a simple way, so final users understand my instructions.
I can not manage a small team of people. I am terrible at managing the others, and I hope I’d never have to do it in my job. On the other hand, I am really skilled with computers. I can learn to work with any program quickly, and I can find solution to every issue.
Do you like the answers? If you do like them, consider having a look at the new eBook I wrote, the Desktop Support Interview Guide. Great answers to 30 most common interview questions for desktop support will make it much easier for you… Thank you!
- Describe a situation when you had to solve a difficult problem in a short time.
- Describe a time when you had a conflict with one of your colleagues.